Returns & Exchanges
At Base Laboratories, we stand behind the quality of our skincare and recovery products with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer easy returns and exchanges to ensure your skin health journey remains stress-free.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely package the products in their original containers and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing