Frequently Asked Questions
Everything you need to know about our skincare and healing solutions.
Are Base Laboratories products safe for sensitive skin?
Yes, our products are formulated with medical-grade ingredients and are dermatologically tested to be safe for all skin types, including sensitive and post-procedure skin.
How long does shipping typically take?
Standard shipping within the United States usually takes 3-5 business days. Expedited shipping options are available at checkout if you need your products sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange within 30 days of delivery.
Are your products cruelty-free?
Absolutely. Base Laboratories is committed to ethical beauty practices. None of our products or ingredients are tested on animals.
Can I track my order after it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.